Norma was Louis' executive assistant at Pearson Specter Litt. She never appears in the show, though is mentioned several times. In one of Suits Recruits videos Louis was planning to dismiss her, but changed his mind after rehearsing his dismissal speech with Harold. In season 4 Jessica mentioned that Norma has 'an office' on the 46th floor. In the Season 4 finale, Louis tells Donna that Norma died while taking care of her sister. According to Louis, Norma's last wish was to have her ashes closer to Louis. She now remains within an urn, which is placed behind Louis' desk.